Questions travellers ask us

Not online yet. Book your return on a specific date (you can change it for free up to 24 hours before departure), or message us on WhatsApp and we'll help.

Yes. Operators such as Eka Jaya, BlueWater Express, Semaya One and The Tanis run direct island-to-island boats in about 1¾–2¾ hours, so you don't need to go back to Bali.

Yes, bring some. ATMs on Nusa Penida, Lembongan and the Gilis are few and sometimes run out of cash. Harbour fees are usually cash-only, while the Klungkung island fee is cashless (card or QR). Your booking with us is paid online, by bank transfer, on WhatsApp or at our Sanur office.

About 40 minutes (30–45 depending on the operator and the sea). Sanur to Nusa Lembongan is about 35 minutes. Padang Bai to Gili Trawangan takes about 1.5 hours, and Sanur or Serangan to the Gilis 2¼–3½ hours with stops.

Probably. Sanur's new harbour (opened 2022) has a jetty, but many Penida and Lembongan boats still load from the beach depending on the operator and the tide. Expect to wade ankle- to knee-deep: wear shorts and sandals and keep your phone in a dry bag. Jungut Batu (Lembongan) and Gili Air are beach landings too. Serangan uses a jetty.

Be at your operator's counter 30–45 minutes before departure with your QR e-ticket and passport. If you added hotel pickup, we send the exact pickup time on WhatsApp the evening before.

You can add hotel pickup to Sanur, Serangan or Padang Bai harbour from Sanur, Kuta, Legian, Seminyak, Jimbaran, Canggu, Nusa Dua, Uluwatu and Ubud. The price is per car (up to 4 people) and shown before you pay. A few fares already include pickup for central south Bali — the card says so.

Most Sanur boats arrive at Banjar Nyuh on the north-west coast — closest to Kelingking, Broken Beach, Angel's Billabong and Crystal Bay. Some arrive at Buyuk on the north-east coast, better for Diamond Beach and Atuh. Every result shows the arrival harbour. Penida roads are slow: allow 1–1.5 hours to the far side.

Usually one bag up to 20–25 kg plus a small hand bag per passenger. Surfboards, bikes, dive gear or extra bags may cost extra — add them as an extra when booking. Porters load bags into the hold or onto the roof, so keep your passport, phone and valuables with you.

Children aged 2–11 pay the child fare and get their own seat. Infants aged 0–1 travel free on an adult's lap without a seat (one infant per adult). Some operators use slightly different age bands; we show the fare you pay before you book.

We ask every operator we work with for life jackets in adult and child sizes and a radio on board. Check the safety equipment listed on each boat before you book, listen to the crew briefing and wear your life jacket when asked. Crossings are suspended when the harbour master (Syahbandar) issues a weather warning.

Take seasickness tablets 30–60 minutes before departure, sit in the middle or rear of the lower deck, look at the horizon and skip a heavy meal. Morning crossings are usually calmer. The Lombok Strait (Gili routes) is rougher than the Badung Strait (Penida and Lembongan).

If the harbour master or the operator cancels a sailing, we move you to the next available departure free of charge or give you a full refund — your choice. We contact you on WhatsApp as soon as we know.

Yes. Date or time changes are free up to 24 hours before departure, subject to seats. Open Manage booking with your booking code and email, or message us on WhatsApp.

No — they are paid locally, not to us. Budget for the Bali tourist levy IDR 150,000 (pay at lovebali.baliprov.go.id), the Nusa Penida / Lembongan island fee IDR 25,000 per adult and IDR 15,000 per child (cashless), about IDR 25,000 per major Penida attraction, and harbour fees of about IDR 10,000–20,000 in cash at Padang Bai, the Gilis and Bangsal.

Yes. On Nusa Penida trips you can add our own 4-spot snorkel trip (Manta Point, Crystal Bay, Gamat Bay, Wall Point) as an extra. The booking page checks that it fits between your boats. The marine park fee is shown before you pay.